We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in Europe will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My son loves it very much. Delivery was fast enough
Soft, cool! Like in the picture. Shipping fast. Recommend.
Excellent quality, I chose the standar shipping on 6/12/2020 and arrived on 19/12/20 incredibly fast my vros (bruh in english) Although I feel timed because I wanted a sausage cat like that from the pictures of the Chinese girl: v but still great
A very nice plush with an embroidered face and lots of details like the tail. Super soft and great; A real happiness. I wanted a plush cat that looks like my Raven pussy; More than satisfied and fast delivery and well packaged (with a magic bag that unfolds!!!)
It's very soft I arrive in about 10 days and well packed, all perfect.
I don't give you 5 stars because I didn't like the deal with the delivery man, but it has come to me very quickly, it has a very soft touch and it is very nice
Beds are cool. Come quickly. The store sent quickly.
The parcel was sent quickly) well packed, the purchase is very satisfied)))
Three weeks later, the goods came. Thank you. The child is very pleased
Love this little guy. Just as described.
muy buen artículo, tal y como se muestra la imagen al igual que la calidad es excelente
Came the cat very quickly (7 days to Moscow), Incredibly soft, very pleasant to the touch, a little crumpled, but it's not critical, the threads do not stick out, buy 10 of 10 Definitely I will order more, I recommend this store))
Packed strange, tape wrapped and pressed the toy, in places there were folds, and the quality of the toy is good, these are happy, it came quickly
Soft and really cute. Arrived in 2 weeks. Came a little squished in the mail but it wasnt permanent !! Really great purchase
Plush cat, pleasant to the touch
This is our second Kitty) very satisfied. The order reached Ivanovo in 9 days. Thank you)
The cat is cool!! Corresponds to the description
Nice, soft kitten. My wife liked it. The parcel wandered around customs for a long time, but the result is worth it.
I took the smallest toy, the seam on the face strongly stands out forward and the face does not look round.
The package arrived very quickly, the plush is very similar to the pictures and the texture is super soft! It's beyond my expectations!
Well, of course not 50 cm, but very soft
Really soft, not weird smell, high quality. It’s cute tho :)
Long went, through "maskwu", more than a month Packed well, corresponds to the description. The toy is soft, the material is pleasant. I think a couple of such pillows to order, they look good, and the quality is acceptable.
It came quickly. To the touch is a pleasant toy.
Very cute very soft and very big! Conform to the description !. Sent in 10 days!. I recommend!