We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in Europe will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Not as cute as I’d thought
cute!!! love it. looks same as the picture. adding some pictures:
Toy as in the description. I came for a month. Track track. It's okay.
really soft and cute
Cute duck, soft, fluffy, daughter is glad. 25 cm, and especially 30 there, of course, no. And the knife in the store's pictures looks different. But in general, we are happy. I did not communicate with the seller. To Novosibirsk, the parcel was a month.
Chic gift to a friend!
i like it a lot. its really cute and very soft. I'm sure my niece will love it!!!!!!!!!!
Bought as a gift and did not regret that I bought, a very cool toy, and very soft to the same. She arrived in Moscow in 12 days. Sent quickly, did not talk to the store. I recommend the product.
Very cool toy, I really like it, I bought it for a gift, I hope another person will also like it. Sewn at first glance well
Shipping was fast. The toy is very soft. 100% recommend
Excellent gift for my friend.
Cute and consistent!
Very nice and soft
Lil peep forever
I had asked the store to ship it as soon as possible and they did. It’s not as pale as the seller’s photos made it out to be. The knife is made out of felt and has a noticable glue mark to it’s body that is seen through the knife’s white felt. The plush cannot stand on it’s own. Otherwise, it’s pretty much like the seller’s pictures.
Duck of good quality, corresponds to the declared size
Shipped really fast
so cute I love it! got it for my girlfriend she loved it too
I dreamed of him! Fast delivery, thank you! Love Lil Peep!
Shipping was fast, and the Teddy is very soft.
It is accurate, very soft, good seams, recommended
Cool duckling, guess any hell!)) only here is not at all 30 cm, 20 with something, a maximum of 22-23. But the toy is very cool and soft, the poet for me is not disappointed. The parcel was 15 days, I did not have to contact the store once again. Recommend!