We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in Europe will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The toy is delightful, color, softness, well-stuffed! The only seams are weak, the children immediately torn off the tail and on the back there was a seam, but it's nonsense!
Very nice. And it's quality. It's very soft. He arrived 7 days before the announcement. Please note that without counting the tail it measures one meter (100 cm), if you count the tail then it is almost 120 cm (rather 118.). But it's very nice and I repeat very soft.
It measures something less than it marks. But it's exactly like in the picture. Beautiful. I washed it in the ra wash and it's perfect.
I ordered August 29, it came to Siberia on September 18, took a gift of 70 cm, very soft, threads do not stick out, pleased with the lock on the back, that you can sintepon pomping after washing, because it came with a strong smell, thank you)
Kitty is just a miracle! Soft and pleasant material, like the filler inside it. Very well thought out the zipper on the head of the cat, uncomplicated + can be washed or finished with another filler. You can crave his paws and do not receive in response paw with claws: 'd arrived goods quickly, he reached Elista in 14 days. Seller recommend.
Exactly like the description. Very soft. A bit deform but that because of the way they need to ship it. Ordered on January 13 arrive February 8. Very satisfied.
Super soft and cute only on the naat sat a hole. Further super cute! :) happy with it! Use him as zwangerschapskussen.
Very cool pillows-toys!!! Children are delighted!
Gray Cat came not the same as in the photo, the legs are longer and the eyes are others, the lock is not more thin. And so, the same soft.
Excellent quality toy, but for my taste is not enough filler. Well there is a zipper and can easily fix it
Arrived quickly, my daughter is conquered. Super finish, very soft. A real pleasure to have your head on it, so sweet that we would take it for a blanket
Mom is delighted. I got there very quickly. There is a zipper to fill the toy to the desired density.
Very soft and cuddly the only little tiny probelme is that he arrived with a stain but can easily come out.
Size 120 ordered for a daughter 10 years, with pleasure sleep together... When ordering two, the toys came in different packages... with a great time interval...
My daughter is delighted! Delivery just over a month